ADAPTING to new technologies while maintaining exceptional levels of customer service have contributed to the success of the one-year-old Katharine Susannah Prichard (KSP) Library says branch librarian Kerryn Martin.
In its first 12 months, the $10 million library, which relocated from Greenmount, gained 2451 new members, an increase of 375 per cent.
It also welcomed more than 76,000 visitors, an increase of 68 per cent compared to the previous year.
Ms Martin said the inclusion of new self-service technologies and security in addition to continued levels of customer service drew people to the centre.
“Building a new face as great as this is in the Shire of Mundaring draws attention to our fabulous services and our increase in membership can be attributed to that,” she said.
“The success of our new library speaks for itself in the number of people visiting and new membership.”
Wi-Fi sessions had also increased by 600 per cent in the previous year, proving that today’s libraries need to adapt to the demands of the internet age.
Ms Martin, who has been working at the library at its past and current sites for seven years, said long-standing staff were integral to the library.
“The fact that we provide the same personal customer service face that we’ve always provided is one that continues to attract people.
“I am blessed to have such a fabulous team with such focus on customer service and pride in what they do.”
Shire President John Daw said the library had been embraced by residents from all demographics.
“Traditionally libraries provide a no-cost access to books and a quiet place to read,” he said.
“But we believe many of today’s public libraries, such as the Katharine Susannah Prichard Library, are taking on newer roles.
“The KSP Library offers new technology, accessible screens, and an environment where people of all ages can explore and learn new technology.”
Located within the Boya Community Centre the KSP library features several meeting rooms and two large public spaces available for hire.
By Claire Ottaviano